The amount of cars that Chick-Fil-A serves daily is thousands of cars or around 80 cars an hour and sometimes more per location.
Some Chick-Fil-A locations may serve 100 cars an hour and sometimes more so with all of their locations, Chick-fil-A serves millions of cars daily.
Many Chick-fil-A restaurant locations consistently serve over 100 cars in their drive through during busy lunch or dinner rushes.
And some Chick-fil-A locations can reach 200 to 285 or more cars per hour during their busiest periods, especially with efficient systems like multiple lanes and tablets.
The pants that Chick-fil-A employees wear are specific black or grey uniform pants or slacks, which is the brand's own Pelham style, pants, which are stretchy, comfortable wrinkle resistant polyester blends that are also paired with their company polo, name tag and black, non slip shoes.
Some Chick-fil-A locations also may allow shorts for their employees for certain roles, like for outside work or delivery, and standard attire for most roles that are involved in these specific pants.
The reason why employees don't or can't say you're welcome at Chick-fil-A is because it's a deliberate customer service strategy that was inspired by founder Truett Cathy's experience at the Ritz Carlton, which is done to elevate their service.
Saying "My Pleasure" instead of "You're Welcome" makes customers feel more truly valued and not like they owe you something and it also differentiates them in the fast food market with exceptional personal care which feels like a privilege and not a chore.
Chick-fil-A employees use "My Pleasure" instead of "You're Welcome" as they are trained to say "My Pleasure" instead of "You're Welcome which is for elevated service as it's a small phrase that signals a higher level of hospitality, making their guests feel like VIPs.
Truett Cathy the founder of Chick-fil-A noticed that Ritz-Carlton employees used the phrase "My Pleasure" and wanted that same feeling of special treatment or his customers at Chick-fil-A.
Saying "My Pleasure" instead of "You're Welcome" sets Chick-fil-A apart from their competitors, and becomes a key part of Chick-fil-A's identity.
Saying "My Pleasure" also conveys that serving their customers is not a burden, but instead is a joy, which reinforces the idea that customers are appreciated.
And over time, it's also become an unwritten and sometimes written rule, with the Chick-fil-A employees being trained to use the saying of "My Pleasure" to use it as a core part of the "Core 4" service standards.
The saying "You're welcome" can also sound indifferent or imply a transaction, while saying "My Pleasure" suggests a genuine enjoyment in helping, and removing any feeling that the customer is indebted.