Chick-fil-A does hire older workers, including retirees, as Chick-fil-A values older workers maturity as well as experience and reliability.
Chick-fil-A has positions available for various backgrounds and ages, often offering flexible hours to fit schedules.
Manages of Chick-fil-A look for good work ethic, and many Chick-fil-A locations also do have older staff members as maturity provides stability, which makes it a great option for people seeking part time work or full time work at any age or stage of their life.
When they ask why you want to work at Chick-fil-A what you should say is, because I align with your focus on exceptional customer service, positive culture, community involvement, and growth opportunities, while also highlighting your own skills like teamwork, fast learning ability and dedication to creating a great experience for people, making you a strong fit for their "people business" philosophy.
The key themes for your answer when asked why you want to work at Chick-fil-A include.
For customer Service: "I admire how Chick-fil-A prioritizes making every customer feel valued and creating a memorable experience, and I'm passionate about delivering that same level of care and exceeding expectations".
For culture & Values: "I'm drawn to Chick-fil-A's strong emphasis on kindness, respect, and a positive work environment, which matches my own values and desire to work somewhere that uplifts people".
For teamwork: "I thrive in fast-paced settings and enjoy collaborating with a team to ensure everything runs smoothly and customers are happy, which I know is crucial during busy times".
For personal Growth: "I'm looking for an opportunity to build my leadership skills and learn, and I've heard about Chick-fil-A's commitment to employee development and growth, including scholarship opportunities, which is exciting".
For brand Alignment: "I've always loved coming here as a customer because of the friendly staff and consistent quality, and I want to be part of the team that creates that great experience for others".
Some good example answers you can say when asked why you want to work at Chick-fil-A include.
"I've always loved the amazing customer service at Chick-fil-A.
I'm a hard worker, a team player, and I want to contribute to that positive, welcoming atmosphere you're known for".
"I'm interested in working at Chick-fil-A because I'm impressed by your commitment to being 'in the people business.'
My own values align with creating positive connections, and I want to apply my communication skills and passion for service in an environment that values both customers and employees".
The shift hours for Chick-fil-A are mornings which are from 5:30 AM to 2:00 PM, afternoons, which is from 1:00 PM to 11:00 PM, and evenings which is from around 4:00 PM to closing time.
Common Chick-fil-A shifts are from 7:00 AM to 2:00 PM, 8:00 AM to 4:00 PM and closing shifts at Chick-fil-A from 5:00 PM to 10:45 PM.
This is all while ensuring that Chick-fil-A employees get Sundays off and Chick-fil-A workers often work 15+ hours a week, including on weekends.
The shifts at Chick-fil-A are also set by the local Chick-fil-A restaurant owner, who determines the opening and closing times, which can be from 6:00 AM to 10:00 PM as well as staffing needs.
Employees of Chick-fil-A also provide their availability, but some Chick-fil-A restaurants prefer open availability and some require working at least 15 hours a week.
Most Chick-fil-A locations also require employees to work Saturdays, but all of Chick-fil-A locations are closed on Sundays.
The pants that Chick-fil-A employees wear are specific black or grey uniform pants or slacks, which is the brand's own Pelham style, pants, which are stretchy, comfortable wrinkle resistant polyester blends that are also paired with their company polo, name tag and black, non slip shoes.
Some Chick-fil-A locations also may allow shorts for their employees for certain roles, like for outside work or delivery, and standard attire for most roles that are involved in these specific pants.
The reason why employees don't or can't say you're welcome at Chick-fil-A is because it's a deliberate customer service strategy that was inspired by founder Truett Cathy's experience at the Ritz Carlton, which is done to elevate their service.
Saying "My Pleasure" instead of "You're Welcome" makes customers feel more truly valued and not like they owe you something and it also differentiates them in the fast food market with exceptional personal care which feels like a privilege and not a chore.
Chick-fil-A employees use "My Pleasure" instead of "You're Welcome" as they are trained to say "My Pleasure" instead of "You're Welcome which is for elevated service as it's a small phrase that signals a higher level of hospitality, making their guests feel like VIPs.
Truett Cathy the founder of Chick-fil-A noticed that Ritz-Carlton employees used the phrase "My Pleasure" and wanted that same feeling of special treatment or his customers at Chick-fil-A.
Saying "My Pleasure" instead of "You're Welcome" sets Chick-fil-A apart from their competitors, and becomes a key part of Chick-fil-A's identity.
Saying "My Pleasure" also conveys that serving their customers is not a burden, but instead is a joy, which reinforces the idea that customers are appreciated.
And over time, it's also become an unwritten and sometimes written rule, with the Chick-fil-A employees being trained to use the saying of "My Pleasure" to use it as a core part of the "Core 4" service standards.
The saying "You're welcome" can also sound indifferent or imply a transaction, while saying "My Pleasure" suggests a genuine enjoyment in helping, and removing any feeling that the customer is indebted.