Forum - Is AI-Driven Customer Service the Future or Just a Fad?

Question

Hey, is AI customer service here to stay or just hype? Last week, I hit up an AI for a refund on a gadget site—it nailed it in minutes with no hassle. But I wonder if it’s reliable long-term. What’s your take—future or flash in the pan?

Answer 1

That quick refund vibe is sweet! I had a similar win with an AI sorting my travel booking mix-up fast, though it fumbled once when details got tricky—human stepped in. Seems like AI’s growing, but it’s not perfect yet. I hit the same wall and peeked at https://www.brimco.io/digital-marketing/trends-in-customer-service-technology/ for clarity. Test it with simple stuff first, escalate if it lags!

Answer 2

Dropped into this thread while browsing and figured I’d share my latest kick. Been into urban gardening on my balcony—last weekend, I planted some herbs and a tiny tomato plant, and they’re already sprouting. Thinking of adding a chili pepper next if the sun cooperates. It’s a nice break from work, plus fresh basil for dinner!