I’ve booked a few flights with Hotwire and honestly, I've had a good experience overall. A couple of years ago, I found a great last-minute deal for a trip to El Paso, which was pretty affordable considering how close I was to departure. Everything went smoothly, and I didn't run into any issues. That said, I did some research and found that user sentiment is 95 positive, so that definitely gave me confidence. I’ve heard some mixed opinions about refunds, though – like you mentioned, not every deal qualifies for one. So, just something to keep in mind. Other than that, I’ve also used it for hotel bookings, and it worked out fine.