It's never fun when things don't go as planned during your travels. I'd suggest taking action immediately. Click this link here now to go directly to Scoot's compensation request page. Make sure you have all your flight details handy, as they'll likely ask for that information to process your request more efficiently. Remember, staying polite but firm in your request is usually the best approach. Airlines deal with a lot of requests, but a well-documented and courteous claim can often yield positive results.