How do you handle client rejection?

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asked Oct 22, 2022 in Marketing - Advertising by mrtroll (1,530 points)
How do you handle client rejection?

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answered Nov 24, 2022 by Gloverdragon (21,400 points)
To handle client rejection, don't take the rejection personally and expect that rejection happens.

Also be professional and ask why the client rejected your offer and send a last minute proposal.

Let them know that you'll be available later on when and if they decide to go through with the deal later on.

The four keys to objection handling are to encourage and question, confirm understanding, address concerns and check.

The 4 P's of objection handling are price, product, place, and promotion.

Nearly all sales objections come down to one of these four things: need, urgency, trust and money.

Lack Of Need. A client must need what you're selling.
Lack Of Urgency. You've built the relationship, money isn't an issue and the client believes you can help.
Lack of Trust.
Lack Of Money.

The 7ps of marketing are product, price, promotion, place, people, physical evidence, and processes.

The 4ps of good sales are price, product, place and promotion.

The marketing mix, also known as the four P's of marketing, refers to the four key elements of a marketing strategy: product, price, place and promotion.

To respond to a no in sales you should politely ask what made the customer say no.

Ask for feedback on what lead the person to say no to the sale.

And thank them and ask them if there's anything else that you can do for them.

Give them your information if possible so that you can help them in the future if they decide to come back to go through with the sale.

Some customers may decide to say no to a sale at the current time and then later decide that they want to make the purchase.

Some ways to get a customer to say yes to sales.

Make yourself likeable.
Become a respected authority.
Get the customer to owe you a favor.
Position buying as consistent with self-image.
Get endorsed by the customer's peers.
Make your offering soon-to-be scarce.

Control your attitude. Be calm and collected. Commit yourself to helping the customer solve their problem.
Ask your customer thought-clarifying questions. Try to help them clarify what's holding them back.

Be proactive. Being one step ahead of your customers is a sure way to win their loyalty.
Get creative with marketing tactics. Customer loyalty is also won when brands make experiences fun.
Take responsibility for actions.
Encourage team spirit among employees.

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