How much does it cost to outsource a call center?

+1 vote
asked Jul 4 in Employment & Careers by Froge Hops (250 points)
How much does it cost to outsource a call center?

1 Answer

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answered Jul 4 by Gracy (20,870 points)
Outsourcing a call center to another country can save the company 15%.

In the USA a call center agent will cost his/her employer around $30.00 per hour.

A level one Tech Support Agent that works in Dallas Texas cost the employer $30.00 per hour and if the call center is outsourced that same Tech would cost the employer only $25.00 per hour which like I said above is 15% less than the USA based call center agent.

Now not every call center agent earns $30.00 per hour so you would take the call center agents salary and shave 15% off the amount they earn to get the savings.

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